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Using Ballpark
Everything you need to learn about using Ballpark
56 articles
Creating your survey or test
Everything you need to know about setting up your first Ballpark.
A guide to creating and launching your first survey or test in Ballpark
How to add questions and tasks
Adding screener questions
How to record participants webcam, audio and screen
How to use Conditional logicGather more accurate responses by routing participants to specific steps
Pause your survey or test
How to use video guides
How to preview your project before sharing
Collaborating with your team
Invite your team to Ballpark, change permissions and work better, together.
How to share a survey response
How to invite collaborators to your Ballpark workspace
How to add or remove collaborators on a project
How do I resend an invite to Ballpark?
Using Figma and Marvel
Get to grips with testing and tracking prototypes.
How to add a Figma prototype share link to your test or survey
Optimising your Figma and Marvel prototypes for testing
How to add a Marvel prototype to your test or survey
How to manually update your Figma prototype in your task
How do I change how Figma prototypes scale in Ballpark?
Troubleshooting Figma issues - including loading times, timeouts and more
Figma file permissions preventing Ballpark accessing the prototype
Website testing
Gather feedback on landing pages, web apps or even competitor sites
How to test websites in Ballpark
Participant recruitment
Send your survey or test to 130,000 participants and get responses back within 2 hours
Getting started with recruitment
What are recruitment minutes?
What are the different attributes available for participant recruitment?
How to write an awesome research description that leads to high-quality responses
Can I ask participants for their personal information?
Participants' Personal Data
A Guide to Ballpark Recruitment
How to purchase recruitment minutes
Managing projects
How to archive, delete and duplicate your projects.
How do I delete a project
Archiving projects
Gathering responses
Help on how to find, share and delete responses.
Prototype replay without screen recordingView prototype playback for sessions with mobile devices and when there is no screen recording enabled
What are performance metrics?
Viewing your survey and test responses
How to delete responses
Overview of the Summary view
Understanding screener reporting data
Understanding how video works in Ballpark
Starter, Business and Enterprise features
Thinking of upgrading? Here's how to use plan-specific features.
Download CSV of responses
Password protect share links
How to make a project invite-only
Billing
How to buy and manage your Ballpark plan. Plus discounts for non-profits.
How to upgrade your plan
Where can I find my invoices/receipts?
What methods of payments do you accept?
How to pay by invoice, bank transfer or purchase order
How to update your card details
How to purchase if you are a reseller
Can I choose monthly billing?
Charity and Non-Profit discounts
How to downgrade / cancel your plan
Refund Policy