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Cancelling a recruitment order

Updated over 2 months ago

You are able to cancel any recruitment order that has not yet completed. When you cancel a recruitment order, you'll receive a refund of any unused credits from the study.

How to cancel an order

  1. Go to the main Dashboard for Ballpark

  2. Next to your name on the bottom-left corner > Press the three dots ()

  3. Find the order you would like to cancel on the table

  4. Click on "View details"

  5. Here you will see a breakdown of how many credits are still unused

  6. Press "Cancel order"

  7. Your order will now be cancelled and you will receive a refund of the unused credits, you can see the details of it in the "Credits" tab.

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