You are able to report any response that you receive in Ballpark. This will remove them from your project and if they're from a Ballpark recruitment study, you'll receive either a replacement response or a credit refund. This depends based on the study's status:
Replacement response: If the study is active or has completed within the last 5 days
Credit refund: If the study is cancelled or was completed more than 5 days ago
Reasons for reporting a response:
There are 9 different reasons for reporting a response and you are able to select all that apply.
You can report a response if the participant had:
Audio problems
Video responses
Shared the incorrect screen
Screenshare problems
Answers too short
Poor quality answers
Duplicate participant
Didn't match the demographic requirements
Other reason (100 character description required)
How to report from the individual response page
Open the response you would like to report
On the left-hand sidebar > Press Report
From the drop-down menu > Select up to 9 reasons for reporting the response
You can also add an optional comment to explain why the response has been cancelled, you are required to add a minimum 100 character comment select Other reason is selected
Select Submit report
How to report from the response data table
Find the response you would like to report on the table
In the Actions column at the left of the row > Press the down arrow next to the View button
From the drop-down menu > Select up to 9 reasons for reporting the response
You can also add an optional comment to explain why the response has been cancelled, you are required to add a minimum 100 character comment select Other reason is selected
Select Submit report