In October 2024, recruitment minutes became recruitment credits. This is to support the upcoming launch of enhanced recruitment options. The price of standard recruitment remains unchanged at $1 per minute. Learn more
Recruitment in Ballpark works on the concept of hiring participants based on the amount of time you need them for in minutes x credits per minute for your recruitment method. Ballpark has three recruitment methods with different prices per minute:
Name | Description | Screeners | Cost |
Standard | Best for simple surveys (like multiple choice), tasks and screen recordings | No | 1 credit per minute |
Enhanced | Best for surveys with open questions and requiring 'think out loud' answers via video | Yes | 2 credits per minute |
Enhanced B2B | Best for surveys with open questions and requiring 'think out loud' answers via video, as well as targeting specific professional roles and skills | Yes | 4 credits per minute |
Note: The Enhanced and Enhanced B2B options are currently in private beta. Please get in touch if you would like to discuss early access.
Our annual plans have an included allowance of credits for you to test with and all customers are able to purchase additional credits. Credits are available in bundles ranging from 50 to 2000 credits, at a price of $1 per credit.
How many credits should I purchase? Check out our in-depth guide to recruitment credits and how to use them.
Where can I purchase recruitment credits?
There are two main places you are able to purchase a bundle of credits:
From the Recruit tab in a project
This method is available to editor, admin and owner users:
Navigate to the Recruit tab in your Ballpark project
Head to the Order summary on the right-hand side of the page
Below Current balance > Select Buy more credits
Choose your desired bundle size (50, 100, 250, 500, 1000 or 2000)
You'll be taken to a checkout > enter your card details
Press Pay > your credit balance should update
From the Billing section of your account
Please note, the billing section is only available for owner users on a workspace.
Hover over your avatar on the bottom left corner of your dashboard
Click on My Account > Select the Billing tab
Below Recruitment credits > Select Buy more credits
Choose your desired bundle size (50, 100, 250, 500, 1000 or 2000 credits)
You'll be taken to a checkout > enter your card details
Press Pay > your credit balance should update
Note: Your credit balance should update in a few seconds. If your balance doesn't update after a few minutes, please contact support.
Where can I find my invoices for recruitment purchases?
When your purchase is completed and your allowance has been updated, an email will be sent to your user email address.
Workspace owners are also able to access all recruitment invoices by following the below steps:
Hover over your avatar on the bottom left corner of your dashboard
Click on My Account
Select the Invoices tab
Click Download PDF