Ballpark is a user research platform that helps teams gather insights through surveys, prototype testing, live interviews, and AI-powered conversations. Whether you're validating a new feature, testing a prototype with real users, or running discovery interviews, Ballpark brings everything together in one place.
Who uses Ballpark
Ballpark is built for product teams, UX researchers, designers, and marketers who need to understand their users. You might use it to:
Run quick surveys to validate assumptions before building
Test clickable prototypes and watch how users navigate
Conduct live moderated sessions with screen sharing
Let AI handle structured interviews while you focus on analysis
Recruit participants from a global panel or invite your own users
Core research methods
Ballpark supports four main ways to gather feedback:
Surveys and questions: Collect structured feedback using multiple choice, open text, rating scales, and opinion scales. Great for quantitative data and quick pulse checks.
Task-based testing: Ask participants to complete specific actions on a prototype or live website. Ballpark tracks their clicks and captures their thought process.
Prototype testing: Upload Figma prototypes and watch participants interact with your designs. See exactly where they click, where they get stuck, and what they think.
Live sessions and AI interviews: Connect face-to-face through video calls, or let Ballpark's AI conduct conversational interviews on your behalf. Both options capture video, audio, and automatic transcripts.\
How studies work
A study is a single research project in Ballpark. Each study contains the questions or tasks you want participants to complete, your recruitment settings, and all the responses you collect.
You create a study and add your questions, tasks, or prototype.
You find participants through Ballpark's panel or by sharing a link with your own users.
Participants complete your study at their own pace (or join a live session).
You analyze results using built-in AI tools, filters, and visualizations.
Getting help: If you get stuck, use the search bar above to find specific help articles. You can also reach our support team through the chat widget in the bottom right corner of any Ballpark page.