Ballpark operates on browser-based realtime media streaming technology, which enables us to capture and as much video as possible.
When a user is streaming their video or screen, there are some instances when the recording cuts off part way through the session or doesn't appear at all on their response.
In these cases, the participant's device or browser has disconnected their video stream, so we show all of the recording that the user's device has sent to Ballpark.
There could have been a number of reasons for this:
The user pressing a button to stop sharing video
The browser or computer deciding to disconnect (e.g. laptop sleeping)
Another window or program requesting/disrupting recording
We are always working to improve the experience for you and your participants when the stream disconnects, including more granular messaging and troubleshooting.