Skip to main content

Pause your survey or test

Updated over a week ago

If you want to stop receiving responses on your survey or test, you can pause your project in a single click, blocking participants when they access the share link.

Pausing your study is usually useful for when you are looking to continue recruiting for the rest of your active recruitment order at a later time!

Once your test is paused, participants will see the message 'This research project is now closed'.

Note: If you have paused your study and do not wish to continue recruiting then you can cancel your recruitment order instead, as this will re-credit you for any unfulfilled responses. We will also cancel studies for you if they have been paused for over 7 days.
โ€‹
โ€‹To cancel your study head to this help article: https://help.ballparkhq.com/en/articles/10394671-cancelling-a-recruitment-order

How to pause a project

  1. Go to any project

  2. Click Settings (gear icon) in the top right corner

  3. Select the switch to turn pause project to on

You will now see the project status as paused, along with a timestamp to show when the pause was activated.

Note: The recruit tab will be unavailable until you unpause your project

Did this answer your question?