You are able to restrict the types of device that a participant can use when taking part in your survey or test.
By default, all compatible devices will be able to take part in a study, but you can specify the type of device based on one or more of the below categories:
Mobile
Tablet
Desktop
Once you have specified which devices that users can access the study from, they will be shown a message saying:
This test can only be accessed from [selected devices]
...and advises the user which types of devices they can try again from.
Note: Restricting devices is useful for studies where screen-recording is essential, as our platform can only support screen-recording on desktop. Therefore, if you need screen-recordings for website tasks/prototype tasks then you will have to restrict devices to desktop only.
An alternative to our screen-recording feature, if you are looking for mobile and tablet users, is our prototype replay which you can learn about here.
How to restrict the devices that can take a test
Go to any project
Click Settings (gear icon)
Toggle off the device types that you want to block users from using
Note: Device restriction is available on Starter, Business and Enterprise plans.