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How to downgrade / cancel your plan
How to downgrade / cancel your plan
Updated over a week ago

If you no longer need your Ballpark account, you can downgrade your account to the free plan.

  1. Hover over your avatar on the bottom left corner of your dashboard

  2. Click on My Account

  3. Click on the Billing

  4. Click on Change plan

  5. Select cancel
    โ€‹

Warning: Once you cancel, your projects will no longer be accessible.

What happens to my account and projects when I downgrade?

  • Your share links will become inactive. That means anyone trying to access your survey or test will see an error.

  • Any collaborators you have added to Ballpark will no longer have access to projects.

  • Responses will no longer be accessible.

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