When you upgrade to a paid plan, we ensure that your surveys and test are hosted and available 24/7, even when you aren't logged in, so that you and your clients, stakeholders, collaborators and participants can access Ballpark at any time.

Alongside that, we offer a free plan that allows you to try out Ballpark for as long as you need before making a decision.

When you do upgrade, we give you full control of your plan in your billing area so you can manage and view your charges, or switch or downgrade your account at any time.

Therefore, we do not offer refunds when you cancel or just needed to use a specific feature for a short time (such as downloading responses).