To support delivery of our Services, Ballpark may engage and use data processors with access to certain Customer Data or Personal Information (each, a “Subprocessor”).
This page provides information about each Subprocessor; their location, purpose, and the PII (Personally Identifiable Information) data they access and process for Ballpark. In addition it includes the specific technical agreements we have made between these companies with regard to management of data.
| Subprocessor | Services/Role | Data Processed | Location | Mechanism for lawful transfer of personal data |
|---|---|---|---|---|
| ChartMogul | Finance and accounting system | Email address of subscription owner | Germany | GDPR |
| Chaser | Invoicing system | Email address of subscription owner | EEA | GDPR |
| Customer Thermometer | Customer feedback | Firstname, Surname and email address | UK | GDPR |
| Drift | Customer support | Firstname, Surname and email address | UK | GDPR |
| Docusign | E-signature software | Firstname, Surname and email address | EU | GDPR |
| Hosting, Email, GSuite | Email address of customers communicating with | EU | GDPR | |
| Heap | Analytics | USA | DPA, formerly EU Privacy Shield | |
| Hubspot | CRM and Marketing automation | Email, Firstname, Surname | USA | DPA, formerly EU Privacy Shield |
| LaunchDarkly | Feature Flagging and Beta Testing system | USA | DPA, formerly EU Privacy Shield | |
| LogRocket | Frontend monitoring and troubleshooting | Email, Firstname, Surname | USA | DPA, formerly EU Privacy Shield |
| Outreach | Sales communication tool | Email, Firstname, Surname | USA | DPA, formerly EU Privacy Shield |
| Salesforce | Sales communication tool | Email, Firstname, Surname | EU | GDPR |
| Sendgrid | Product Emails | Email, Firstname, Surname | USA | DPA, formerly EU Privacy Shield |
| Sentry | Backend Support tool | USA | DPA, formerly EU Privacy Shield | |
| Xero | Invoicing and Accounting | Email of subscription owner | USA | DPA, formerly EU Privacy Shield |
| Zapier | Integration (Worfklow) | Email, Firstname, Surname | USA | DPA, formerly EU Privacy Shield |
| Zendesk | Customer support ticket manager | Email, Firstname, Surname | USA | DPA, formerly EU Privacy Shield |
We reserve the right to modify or update this list. It is your responsibility to check this list periodically for changes.
Revision History
Author: Kelsey Traher, COO
Date of change: May 2022
Summary of changes: Updated to add Logrocket
Author: Kelsey Traher, COO
Date of change: Apr 2022
Summary of changes: Updated to remove Delighted, Sales Machine (no longer used) and to correct a typo
Author: Brendan Moore, CTO
Date of change: Jul 2021
Summary of changes: Updated to add Drift
Author: Kelsey Traher, COO
Date of change: Dec 2020
Summary of changes: Transfer of internal list to external document