How to enable permissions for camera and screen sharing

Ballpark CX
Ballpark CX
  • Updated

This article helps you or your participants understand how to allow permission to record the camera, microphone and screen across browsers.

Chrome and Edge

We recommend using Chrome where possible for the best experience building and conducting surveys and tests. The Edge browser runs off Chromium so it's pretty much the same!

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How to allow camera and microphone access on Chrome

  1. Head a part of Ballpark that wants to use your microphone or camera
  2. When prompted to use your microphone and camera click Allow

 

How to reset permissions

If you accidental block Ballpark, you can change the permission in the browser settings. 

  1. Open Chrome or Edge
  2. At the top right, click More (3 dots) 
  3. Click Settings
  4. Click Privacy and security
  5. Click Site settings and then Camera or Microphone.
  6. To allow a site that you have already blocked: Under 'Not allowed', select the site's name and change the camera or microphone permission to 'Allow'.

 

Safari

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How to allow camera and microphone access on Safari

  1. Head a part of Ballpark that wants to use your microphone or camera
  2. When prompted to use your microphone and camera click Allow

How to reset permissions

If you accidental block Ballpark, you can change the permission in the browser settings. 

  1. In the Menu bar at the top of the screen, click Safari and select Preferences
  2. Click Websites
  3. On ballparkhq.com click the dropdown
  4. Select Allow

 

Opera

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How to allow camera and microphone access on Opera

  1. Head a part of Ballpark that wants to use your microphone or camera
  2. When prompted to use your microphone and camera click Allow

 

How to reset permissions

If you accidental block Ballpark, you can change the permission in the browser settings. 

  1. Open Opera
  2. Click Opera in your Mac menu bar
  3. Click Preferences
  4. Click Site settings and then Camera or Microphone.
  5. To allow Ballpark after you have already blocked: Under 'Not allowed', select the site's name and change the camera or microphone permission to 'Allow'.

 

Firefox

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How to allow camera and microphone access on Firefox

  1. Head a part of Ballpark that wants to use your microphone or camera
  2. When prompted to use your microphone and camera click Allow

You can also select 'Remember this decision' if you don't want to have to allow permissions again.

 

How to reset permissions

If you accidental block Ballpark, you can change the permission in the browser settings. 

  1. In the Menu bar at the top of the screen, click Firefox and select Preferences
  2. Click Privacy & Security from the left menu
  3. Scroll down to the Permissions section
  4. Click the Settings button for the Camera or Microphone option
  5. Use the Allow/Block selector to change permission for Ballpark back to Allow

 

Enable Screen Recording access on macOS

If you are using an Apple laptop or desktop device, you may need to allow your browser to access your camera, microphone and screen.

1. Click the `Finder` (first icon) in your dock and click the Apple logo in the top left corner of your screen. Select `System Preferences...`

 

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2. In your System Preferences window select `Security & Privacy`.

 

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3. Now select `Screen Recording` and make sure your browser is enabled there by ticking the checkbox. If the checkbox is greyed out you will have to unlock your settings first by clicking the lock icon in the bottom left of the window.

 

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